FAQs

What types of dresses do you rent?

Quinceanera, Wedding gowns, Prom, Cocktail

How much is the shipping cost?

We offer standard shipping for orders placed at least 5 business days prior to your delivery date. Shipping prices are as follows: Standard shipping: $24.99...Priority shipping: $34.99

Can I use a shipping address that’s not my home?

Yes! You can enter an alternate address when adding an item to your bag or update your default address. We do not ship to PO Boxes.

Do I have to return the dress cleaned?

No, We will handle the cleaning.

What if the dress doesn't fit?

To ensure the best experience, we recommend reviewing our size guide before placing your order.We offer a fit guarantee policy. If your dress does not fit as expected, contact us within 24 hours of receipt so we can arrange a replacement.

How do rentals work?

One-time rentals allow you to reserve items in advance for specific dates. We offer 3 or 6 day rental periods.

How are the returns?

Returning your rentals is easy, place items in the provided packaging and attach the pre-paid label. Take the packaging to a UPS location, On your rental return date.

What should I do if my order doesn’t come on time?

Reach out to us immediately if your order has not been delivered by 10pm local time on your delivery date. We will investigate it right away and provide a solution.

Can I modify or cancel my reservation once confirmed?

If you need to make any changes after this time, please contact us as soon as possible to see what solutions we can offer.

Which payment methods do you accept?

You can pay using major credit cards, PayPal, and other popular online payment platforms. Please refer to our payment page for more detailed information.